Why are shipping fees so damn high?
We completely agree with you, shipping sucks. From the first campaign, we were able to learn a lot about the logistics and costs so we have a good gauge of what’s needed for a smooth operation during post-funding. And unfortunately this is the shipping fee we have calculated based on the weight of the product, packaging, and the insurance that covers the journey. Also, USPS has raised their costs yet again for the 3rd year in a row. This really impacts us as small San Francisco based startup. In addition to rent for storage space for inventory, there are pick & pack fees which run up the costs. Hope this clears up any confusion with the shipping fees.
Last updated: February 21, 2017 09:12
Why are shipping fees so damn high?
We completely agree with you, shipping sucks. From the first campaign, we were able to learn a lot about the logistics and costs so we have a good gauge of what’s needed for a smooth operation during post-funding. And unfortunately this is the shipping fee we have calculated based on the weight of the product, packaging, and the insurance that covers the journey. Also, USPS has raised their costs yet again for the 3rd year in a row. This really impacts us as small San Francisco based startup. In addition to rent for storage space for inventory, there are pick & pack fees which run up the costs. Hope this clears up any confusion with the shipping fees. Last updated: Tue, Feb 21 2017 12:12 pm EST
Current Estimated Shipping Date: June 2017
Manufacturing will be done in batches and sent to us immediately upon completion. We will then ship out in small batches over the next two months to expedite the timeline. We are on track to deliver 2-4 months early for most backers!
Last Updated At: 05/12/17What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.